Privacy Policy

This Privacy Policy explains how Hatcha Limited (“Hatcha”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you visit hatcha.com or get in touch with us. We are committed to handling your data lawfully, transparently, and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Hatcha Limited is a digital agency based in London, United Kingdom, and is the “data controller” responsible for your personal data.

• Company: Hatcha Limited (registered in England and Wales, company number 14427711)
• Registered office: Unit D2A, Fairoaks Airport, Chobham, Surrey, GU24 8HU
• Contact: hello@hatcha.com

2. The information we collect

Information you give us

When you complete our enquiry form or email us, we collect the details you choose to provide — typically your name, email address, and the contents of your message, including any information you share about your project or organisation.

Information we collect automatically

When you browse the site, we and our analytics provider collect limited technical and usage data, such as the pages you view, the approximate location derived from your IP address, your device and browser type, and how you arrived at the site. This data is used in aggregate to understand how the site is used.

3. How we use your information and our lawful bases

• To respond to your enquiry and provide our services — lawful basis: taking steps at your request prior to entering into a contract, and our legitimate interests in responding to prospective clients.
• To operate, maintain, and improve the website — lawful basis: our legitimate interests in understanding and improving how our site performs.
• To comply with legal and regulatory obligations — lawful basis: compliance with a legal obligation.

4. Cookies and analytics

We use Google Analytics 4 to understand how visitors use the site. This service sets cookies and collects usage data as described above. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Blocking cookies will not prevent you from using the site.

5. Who we share your information with

We do not sell your personal data. We share it only with the trusted service providers that help us operate our business, who act as our data processors under contract:

• Amazon Web Services (AWS Amplify) — website hosting and infrastructure.
• Resend — delivery of enquiry emails submitted through our contact form.
• Google (Analytics) — website analytics.

Some of these providers are based outside the UK, including in the United States. Where personal data is transferred internationally, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses. We may also disclose data where required to do so by law.

6. How long we keep your information

We keep enquiry correspondence for as long as needed to respond to you and to manage any resulting relationship, and for a reasonable period afterwards in case of follow-up. Analytics data is retained in line with our analytics provider’s standard retention settings. When personal data is no longer needed, we securely delete or anonymise it.

7. Your rights

Under UK data protection law, you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to erase your data in certain circumstances;
• restrict or object to how we process your data;
• request portability of data you have provided to us;
• withdraw consent where we rely on it, at any time.

To exercise any of these rights, please email hello@hatcha.com. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk or on 0303 123 1113.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, but we work to safeguard your information at all times.

9. Third-party links

Our site may link to external websites we do not control. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their own privacy policies.

10. Children

Our website and services are aimed at businesses and are not directed at children. We do not knowingly collect personal data from anyone under the age of 16.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

12. Contact us

If you have any questions about this policy or how we handle your data, please contact us at hello@hatcha.com.